FAQ

Send your date, time, passengers and addresses on WhatsApp or through the form. We confirm the price and assign a car. One to two days ahead is usually enough; for public holidays, the Canton Fair or big concerts, book a week ahead.

Our team is online daily from 08:00 to 01:00 and replies on WhatsApp within a minute. From 01:00 to 08:00 the night service handles urgent trips only and replies within 5 minutes.

Payment options are shared when your booking is confirmed. If you need to change or cancel, message us on WhatsApp as early as possible; the terms in your confirmation apply.

Tolls, border and parking fees and the driver are all included. Departures between 22:00 and 07:00 add HK$100. Extra waiting time or additional stops are quoted before you confirm.

At most crossings you clear immigration on board. At some ports, or for certain documents, passengers walk through and rejoin the same car. We will tell you in advance based on your documents.

Hong Kong residents need a Home Return Permit. International visitors need a passport plus a valid visa or eligibility for visa-free entry. Children need their own documents.

Hotels and homes on the Macau Peninsula, Taipa and Cotai. The crossing we use depends on your pickup point and the time of day; we confirm it when you book.

Macau residents need a Home Return Permit. International visitors need a passport plus a valid visa or eligibility for visa-free entry (check the latest official rules).

At most crossings and times you can clear immigration on board. At some ports, or for certain travel documents, passengers walk through and rejoin the same car afterwards. We confirm this for your documents when you book.

Shenzhen Bao’an Airport is priced from the same base fare. Late-night or early-morning flights add the night surcharge.

The train itself is fast, but you still have to reach West Kowloon, clear immigration and transfer again at Guangzhou South. For groups, older travellers or heavy luggage, a car is usually faster door to door.

Yes — the bridge also lands in Zhuhai. Tell us your stops when you enquire and we will quote the full itinerary.

Yes. Cross-border full-day trips are quoted separately for your route and timing — send us the rough plan and how many sites you need to visit.

Give us your return date and time when booking; the driver meets you in the hotel lobby.